This session was a “dark session” so I am not sharing my notes, but will share a few themes that emerged.
Most hotline complaints are for incidents that are not true compliance or ethics issues. Most studies show that HR issues tend to be almost half of the complaints.
There were two camps of thoughts. Those that thought everything should go into one central location and those that thought there should be segregated systems. Largely, this hinged on the issue of attorney-client privilege. Some felt it better to keep this information hidden away to keep from plantiff’s lawyers.
One recommendation that I liked was to use the term “incident reporting system” instead of whistleblower hotline. To me this sounds likeit would remove some of the psychological impediments to using the system. It sounds more user friendly to me.