Perception, Dilbert and a Magical Management Necklace

Are your assumptions correct?

You get a new tool to help manage your processes and everything starts working better. Is everything actually working better? Or is the data just being manipulated to look better?

As is often the case, the pointy-haired boss can show us the problem.

Often the compliance officer is like the pointy-haired boss. Everyone is on their best behavior when you are around. But what’s happening when you aren’t looking?

Its a matter of perception.